Return Policy/ Warranty

Return of Products for Credit Consideration. RWB’s Companies are not required to accept any returns but may accept returns from time to time in its sole discretion. Request for returns must be made within 30 days of the purchase date. Only Products that are new, unused, have never been installed, and remain undamaged are eligible for returns. All Products returned must have an authorized RMA (Returned Materials Authorization) number issued by a RWB Company. Buyer shall apply for an RMA number by contacting RWB Company (phone or email). When applying for the RMA number, Buyer must provide the article/Product serial number, date of original shipment, invoice and any other details requested by a RWB company. Products returned for the convenience of Buyer, or any reason beyond the control of RWB company, will be subject to a minimum service charge of 20% of the invoiced Price for such Products. The Buyer shall prepay all transportation costs associated with a return. The return of any nonstandard Products may be subject to higher restocking fees at RWB’s Companies sole discretion. Should a claim be found to be a valid RWB Warranty claim, Buyer shall receive pre-paid freight reimbursement from RWB’s Companies plant of origin to the original shipping destination. No obsolete or customized Products or parts may be returned. All items returned to RWB Companies must be shipped freight prepaid, properly protected, and intact to the respective RWB brand facility, contact RWB brand for destination address. This policy ONLY applies to Products purchased directly through a RWB Company. For any other purchases, please contact your authorized retailer directly. Arrangements must be made in advance – before item is returned to RWB Company. Products shipped prior to cancellation or refused upon delivery may be charged published shipping cost rates for both outbound and returned shipping. In ALL cases shipping costs will not be refunded. Returns must be initiated by the original purchaser. There are NO returns or refunds awarded on used or installed Products. In order to begin a return, please call us directly at to speak with a representative regarding all returns. (See a RWB Company Website for Contact Info.)

For PRO-X:
PRO-X• 7201 Industrial Park Blvd. • Mentor, Ohio 44060-5396